e-Prescribing FAQs
Using Telehealth
Visits last around 7 to 10 minutes on average. Urgent care visits start with a 10-minute time limit, but clinicians can extend them another 10 minutes when needed.
You can conduct video visits with either a computer with an internal or external camera or a smartphone or tablet with the provider app downloaded. If using a tablet or smartphone, you should consider using a stand to keep the device steady during your appointments.
You can use any of the major web browsers, including Chrome, Internet Explorer, Firefox, or Safari.
Through the virtual video visit, you can assess patients visually and examine symptoms like skin tone, clarity of thought and speech, respiratory rate, gait, work of breathing, and general distress.
You should also have the patient assist you by instructing them to palpate areas of tenderness, assist in ROM, move their camera to help you see different areas, and instruct them through an abdominal self-examination.
Many physicians find that the information extracted from a virtual visit, combined with thorough health history documentation, can provide an accurate diagnosis of many common conditions.
Patients can access physicians directly through ViTel Health, or they may receive benefits from their employer or insurance provider contracted with ViTel Health.
ViTel Health’s administrative team handles billing and payment for the patient, and these are not part of your responsibilities as a clinician.
Patients come through the ViTel Health patient platform. They can search services by specialty or practice name, and they’ll only see physicians licensed to practice in their state of residence.
ViTel Health offers partnerships with health insurance providers and employers in addition to our direct marketing efforts that create a large patient base for you to work with.
You have access to video training as well as the opportunity for one-on-one training with an expert on our team. We’ll give you an overview of the ViTel Health platform and cover telehealth best practices. You must complete this training and pass a final exam in order to start seeing patients.
If you have additional questions about the platform not covered in training or are interested in features from higher tiers of ViTel health, our team is happy to meet with you to address these.
ViTel Health’s Clinical Quality Assurance team works with our clinicians to develop the proper policies, guidelines, and protocols to maintain quality of care. The QA team also reviews visits and associated documentation and provides supplemental training and feedback.
Physicians will be trained on how to connect a patient with emergy care in their area, should an emergency arise. The Network Operations Center (NOC) and our medical leadership are also available to assist with emergency situations.
Clinicians have access to our Network Operations Center (NOC), which is a round-the-clock support team for any clinician on our system. The NOC is trained to assist with any concerns from technology issues to scheduling.
To be successful with telehealth, our physicians should:
- Be comfortable with learning and navigating new software and different web browsers
- Be able to use a smartphone or tablet to install and use the app
Appointments can be taken from any private location. You cannot take an appointment while there is anyone else in the room in order to maintain patient privacy. We recommend having a dedicated room in your home or office with a closed door to take appointments.
To cut down on patient distractions during appointments, we recommend having a solid background that is preferably a light color.
ViTel Health is a telehealth-EHR platform for physicians to see patients virtually. Our video platform is secure and HIPAA-compliant. Our medical services are provided by board-certified physicians and clinicians in a variety of specialties. We have single and multi-state licensed physicians credentialed to work with patients around the country.
Patients typically have acute, urgent care needs that do not require a trip to the emergency room. Some examples include:
- Acute Bronchitis
- Headache
- Fever
- Conjunctivitis
- Influenza
- Back Pain
- UTI
- Respiratory Infection
- Sprains & strains
- Sinusitis
- Diarrhea
- Pharyngitis
- Exacerbations of chronic disease (asthma, diabetes)
Patients may also be seen for triage or prescription refills.
Prescribing & Documentation
You can e-prescribe and manage medications, which includes:
- A full formulary
- Up-to-date prescriptions
- Geolocation pharmacy selection
Note: You must have a video connection to prescribe medications. Physicians cannot prescribe medications based solely on a phone call or chat encounter.
You will be able to write prescriptions through the ViTel Health platform based on your credentials and verification. Not all medications can be prescribed through virtual appointments. Medications listed here are excluded from the formulary:
- Controlled substances (narcotics, anxiety medications, ADHD medications)
- Muscle relaxants
- Medications for erectile dysfunction
- Any additional state-specific controlled medications (additional pain medications, pseudoephedrine)
A reminder that you cannot prescribe through a phone call or chat encounter. A video connection must be established in order to prescribe.
You will document your visits on our proprietary EMR within the ViTel Health platform. Through the platform, you can also direct message patients, distribute patient education materials, e-prescribe medications, and generate work or school sick notes.
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