Privacy Policy

Last modified April 29 2024

At ViTel Health, we prioritize the protection of your privacy while providing access to health-related information, facilitating communication with our practitioners and staff, and arranging clinical and health plan services through our website. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

All your protected health information maintained by ViTel Health, including information you provide on the Website, is also subject to the Notices of Privacy Practices issued by ViTel Health under the Health Insurance Portability and Accountability Act (“HIPAA”). The Notices of Privacy Practices may contain additional provisions relating to the use and disclosure of your information that go beyond the terms of this Privacy Statement. 


  1. Ownership and Scope
    This Privacy Policy pertains to the Website operated and owned by ViTel Health, Inc. It encompasses the collection and utilization of personal information from your interactions with the Website.

  2. Privacy Statement for Website and Mobile Application
    Use and disclosure of health information includes using the information to provide treatment to the individual, to make payments for such treatment, and to conduct ongoing quality improvement activities. Our use and disclosure of an individual's personal information (including health information) is limited as required by state and federal law. We do not sell or rent personal information about visitors to the Website.

  3. Protected Health Information
    All protected health information, including data provided on the Website, is subject to ViTel Health's Notices of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA). Additional provisions in the Notices may extend beyond this Privacy Policy.

  4. Use and Disclosure of Information
    We do not sell or share your information with third-party vendors. Your data is primarily used for communication, marketing, and facilitating services. By providing your information, you consent to its use as outlined herein.

  5. Security
    We have implemented security measures on the Website to protect against loss, misuse, unauthorized access, or alteration of information during transmission and after it is received. These measures include encryption of data using the Secure Socket Layer (SSL) system and utilizing a secured messaging service for electronic transmission of personal information to the Website.

    While we employ these security measures, it's essential to note that the confidentiality of communications or materials transmitted via the Website, internet, text message, or email cannot be guaranteed. If you have any concerns or questions regarding security, please feel free to contact us using the mailing address or telephone number provided at the end of this Privacy Statement.

  6. Information Collection
    We collect personal information such as contact details, age, preferences, health data, and payment information. This information is stored securely on our private servers. It is used for various purposes including communication, service provision, account administration, and analysis. We are committed to safeguarding your data and employ stringent security measures to protect it from unauthorized access, alteration, or misuse.

    We collect the following personal information from you:
    - contact information such as name, email address, mailing address, and phone number.
    - Age or date of birth
    - Unique identifiers such as username, account number, and password
    - Preferences information such as preferred first name and the types of emails you’d like to receive from us.
    - Health or medical information (such a health symptoms, health conditions and medications)
    - Debit and credit card information.
    - Medical record number or health record number if you apply for ViTel Health coverage online, personal health and demographic information about you and those dependents for whom you wish to receive coverage.
    - Your device location

    We use and disclose this information to:
  • Communicate your health information, or the health information of someone you are caring for, to health care providers treating you or the other person.
  • Communicate to you the health information of others you are authorized to act on behalf of on the Website or the App
  • Help you pay for prescription refills or medical bills.
  • Help you apply for ViTel Health coverage.
  • Send you requested product or service information.
  • Respond to customer service requests.
  • Administer your account.
  • Send you newsletters, voice messages, text messages or email communications.
  • Respond to your questions and concerns.
  • Improve our website, app, and marketing efforts.
  • Conduct internal quality improvement or business analysis.
  • Customize your experience on the website and mobile app, including the display of location-based information that’s relevant to your care and how to find care.
  • De-identify the information in accordance with HIPAA and/or other applicable law.
  7. Web Logs, Cookies and Data Tracking

We utilize web logs and cookies to collect data on website usage, aiding in both user experience enhancement and security measures. These cookies, along with similar technologies, are placed on visitors' computer hard drives by us and our service providers.

Cookies assist us in customizing our site for an improved user experience. They contain unique identifiers and do not store any personal health history.

There are two types of cookies:

Session Cookies: Temporary and expire upon closing the browser. These cookies are utilized to personalize your experience and track navigation paths.

Persistent Cookies: Remain on your hard drive even after leaving the site. They serve various purposes, such as facilitating email notifications. These cookies do not contain any personal health information.

While you may have software enabling you to decline cookies, please note that doing so may impact certain site functionalities. For guidance on managing cookies, consult your browser's website. Commonly used browsers include Safari, Chrome, Firefox, Internet Explorer, and iOS browsers.

  8. Emails, Messages, and Surveys

We may enlist third-party vendors to oversee email and messaging communications. Surveys may be conducted for evaluation and improvement purposes. If you wish to opt out of receiving communications, simply reply to SMS messages with "Stop" or "Unsubscribe." For email newsletters or notifications, you can find an unsubscribe link at the bottom of the email. Additionally, if you have any concerns, feel free to email us at Opt-out instructions are also provided for other communication channels.

  9. Web Beacons and Tracking

We may utilize "Web beacons" (also known as "clear gifs," "Web bugs," "1-pixel gifs," etc.) to gather non-personal information about your engagement with our email communications and website. These tiny images, embedded in web pages or emails, track if you've visited specific areas on our site. For instance, if you've granted permission to receive emails, and we send you an email encouraging you to explore a certain feature on our website, the Web beacon will indicate the success of our communication. We do not collect personal health information through Web beacons, and they are not linked with any other personal health data you've provided.

Web beacons work in conjunction with persistent cookies. If you decline or deactivate cookies in your browser settings, Web beacons cannot function.

Additionally, our website application may include software development kits (SDKs) that gather information about your usage of the mobile application or other applications on your device. This data, when collected by a third party, is not identifiable to you as an individual and may include information such as click paths and page visits.

  10. Retargeting

We have engaged a third-party ad network to manage advertising on external sites. This network utilizes cookies, Web beacons, and other tracking technologies to collect data about your activities on various websites, enabling us to provide targeted advertising on other platforms. If you sign up to ViTel Health, we may place a persistent third-party cookie on your device to prevent you from seeing advertising targeted towards non-members when searching on Google.

If you prefer not to receive targeted ads, you may opt out. However, please note that opting out does not prevent you from receiving generic, non-targeted ads.

  11. Messages and Interactions

Comments or questions sent to us via email or secure messaging forms will be directed to the appropriate ViTel Health staff and healthcare professionals best suited to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.

Certain services, such as our automated appointment selection and device replacement interactions, directly integrate with other ViTel Health data systems. Data about your interactions may be stored in these systems and accessible to individuals responsible for testing and supporting them.

When you use a service within the secure section of the Website or the App to interact directly with ViTel Health healthcare professionals, some information you provide may be documented in your medical record, ensuring comprehensive and personalized treatment.

  12. Data integrity and correction

You have the right to request to view and correct personal information from the Website. Such requests may be submitted using the contact information in the "Questions, complaints, and contacts" section below.
If your personal information changes, you have the right to update or request deletion of information collected on our Website or the App, or if you believe a third party has provided us with your personal information and you would like to request that it be edited or removed from our database, please use the contact information in the “Questions, complaints, and contacts” section below. We will respond to all access requests within 30 days.

  13. Children

We do not knowingly collect personally identifiable information from children under the age of 13. If ViTel Health is made aware of collecting information from a child under 13 we will delete this information.

  14. Disclosures

We may share personal information with individuals conducting audits, legal proceedings, or operational services on our behalf. Whenever feasible, we prioritize using non-identifiable information for these purposes. Information disclosed to vendors or contractors for operational needs remains confidential and cannot be further disclosed unless permitted by law.

Additionally, we may disclose your personal information to third-party service providers assisting in our business activities. These providers are authorized to use your information solely to facilitate the services they provide to us, following strict adherence to our data privacy and security standards.

These services may include:

  • Payment processing
  • Customer service
  • Marketing communications
  • Subscription services
  • Research and analysis.
  • Cloud computing infrastructure

Furthermore, we may disclose your personal information:

  • To comply with legal obligations or processes
  • As outlined in our Notices of Privacy Practices for protected health information
  • When necessary to protect rights or safety, investigate fraud, or respond to lawful requests by public authorities.
  • In the event of a merger, acquisition, or sale of assets, we will provide notification to you.
  • With your explicit consent
  • To ViTel Health entities for business planning, management, and communication purposes
  15. Other requests to limit use and disclosure of your personal information.

State and federal laws may allow you to request that we limit our uses and disclosures of your personal information for treatment, payment, and health care operations purposes. We will consider all requests and, if we deny your request, we will notify you in writing. Federal law requires us to agree to your request to restrict disclosures to a health plan or insurer relating to specific health care services, if you have paid for those services in full. The law does not, however, require us to restrict any disclosures we think are important for treatment purposes. 

  16. Data retention

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy statement, including to meet our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

  17. Social media

Our website includes Social Media Features, such as the Facebook button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy statement of the company providing them.

  18. Links to third party websites

Our website includes links to other websites whose privacy practices may differ from those of ViTel Health. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

  19. Location

An IP address (also called Internet address) is assigned to your device by your Internet Service Provider and is a requirement to use the internet. IP addresses are used to make the connection between your device and the websites and services you use. You can’t prevent a website or app from getting the IP address of your device. Your IP address includes some general information about your device location, and we use that to display your proximate location in the website and mobile app user experience. We derive your internet device’s proximate location from your IP address, which is provided to us when you come to the website. We do this to provide you with a customized experience on our website and mobile app, including the display of location-based information that’s relevant to you and your care.

With your permission, we may collect your precise device location using technologies like GPS, Wi-Fi, and Bluetooth, to help you find a facility, doctor, or directions within a facility or to provide you with timely notices when you visit a facility.

  20. Revisions to Privacy Policy

This Privacy Policy may be revised periodically to reflect changes in services or laws. Material changes will be notified on the Website. Your continued use constitutes acceptance of the revised policy.

Contact Information

For questions or concerns regarding this Privacy Policy, contact us at


Your privacy is paramount to us at ViTel Health. We adhere to stringent measures to ensure the confidentiality and security of your information while providing essential healthcare services through our website.